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Which BDC model is right for your dealership?
An overview comparison of the features and benefits.
When it comes down to it, it's not even really close.
At first glance, it seems counter-intuitive for a company to outsource highly-visible or important services. Once you look at all the things you must do to handle a service in-house (and keep it running continuously), it becomes more evident why many companies choose outsourcing versus operating a BDC service in-house.
With an in-house BDC, you'll need to::
Services like inbound calls require continuous coverage and dedicated resources. This is required because responses are generated on a random basis by outside forces, rather than on an internal, controlled schedule. Services of this type would also require coverage during absences of the primary resource, such as:
By outsourcing your BDC, your dealership only needs to:
In addition to the direct cost savings, you'll no longer has to worry about increasing cost of employee benefits, employee turnover and replacement, or locating and training backup coverage.